GENERAL TERMS AND CONDITIONS – FINDICARE
Findicare / A1 International / EZI Beauty & Massage / Heathlove / Dutchlabel
Chamber of Commerce: 39087235
VAT: NL813804516B01
Article 1 – Scope and Business Customers Only (B2B)
These general terms and conditions apply to all offers, agreements, and deliveries of Findicare B.V. and its affiliated companies, unless explicitly agreed otherwise in writing.
These terms apply exclusively to business customers (B2B). A business customer is defined as any natural or legal person acting in the course of a profession or business.
Consumer sales are expressly excluded. By placing an order, the buyer confirms that they are acting in a professional or commercial capacity.
Consumer protection laws, including but not limited to EU Directive 2019/771 and any national implementations thereof, shall not apply.
Article 1.1 – Contracting Entity (Webshop Orders)
All orders and purchases placed through the seller’s webshop are concluded exclusively with Findicare B.V., established in the Netherlands, regardless of the buyer’s location.
Findicare B.V. shall be the sole contracting party for all webshop transactions. Any references to other trade names or affiliated entities, including but not limited to Findicare GmbH, A1 International, EZI Beauty & Massage, Heathlove and Dutchlabel, are for informational purposes only and do not constitute a separate contracting party.
All webshop orders are exclusively governed by the general terms and conditions of Findicare B.V.
Chamber of Commerce: 39087235
VAT: NL813804516B01
Article 1 – Scope and Business Customers Only (B2B)
These general terms and conditions apply to all offers, agreements, and deliveries of Findicare B.V. and its affiliated companies, unless explicitly agreed otherwise in writing.
These terms apply exclusively to business customers (B2B). A business customer is defined as any natural or legal person acting in the course of a profession or business.
Consumer sales are expressly excluded. By placing an order, the buyer confirms that they are acting in a professional or commercial capacity.
Consumer protection laws, including but not limited to EU Directive 2019/771 and any national implementations thereof, shall not apply.
Article 1.1 – Contracting Entity (Webshop Orders)
All orders and purchases placed through the seller’s webshop are concluded exclusively with Findicare B.V., established in the Netherlands, regardless of the buyer’s location.
Findicare B.V. shall be the sole contracting party for all webshop transactions. Any references to other trade names or affiliated entities, including but not limited to Findicare GmbH, A1 International, EZI Beauty & Massage, Heathlove and Dutchlabel, are for informational purposes only and do not constitute a separate contracting party.
All webshop orders are exclusively governed by the general terms and conditions of Findicare B.V.
Article 2 – Offers and Intellectual Property
All offers are non-binding and based on information provided by the buyer.
All drawings, technical specifications, images, and documentation remain the property of the seller and may not be copied, reproduced, or shared with third parties without prior written consent.
The buyer shall be liable for any damages resulting from a breach of this provision.
Article 3 – Formation of Agreement
An agreement is only concluded after written confirmation by the seller or upon commencement of execution.
Digital acceptance, including via systems such as “Sign & Pay”, shall be deemed legally binding.
An agreement is only concluded after written confirmation by the seller or upon commencement of execution.
Digital acceptance, including via systems such as “Sign & Pay”, shall be deemed legally binding.
Article 4 – Prices
All prices are exclusive of VAT, transport, and additional costs unless stated otherwise.
The seller reserves the right to adjust prices in case of changes in cost factors, including but not limited to materials, transport, or currency fluctuations.
All prices are exclusive of VAT, transport, and additional costs unless stated otherwise.
The seller reserves the right to adjust prices in case of changes in cost factors, including but not limited to materials, transport, or currency fluctuations.
Article 5 – Delivery and Transfer of Risk
Delivery shall take place in accordance with the agreed Incoterms.
The risk of loss or damage transfers to the buyer upon delivery.
Delivery times are indicative and not binding. Delays do not entitle the buyer to compensation, suspension, or termination.
The buyer must inspect the goods immediately upon receipt. Any complaints must be reported in writing within 24 hours. Failing this, the goods are deemed accepted.
Delivery shall take place in accordance with the agreed Incoterms.
The risk of loss or damage transfers to the buyer upon delivery.
Delivery times are indicative and not binding. Delays do not entitle the buyer to compensation, suspension, or termination.
The buyer must inspect the goods immediately upon receipt. Any complaints must be reported in writing within 24 hours. Failing this, the goods are deemed accepted.
Article 6 – Payment
Payment must be made in accordance with the agreed terms, without deduction or set-off.
In case of late payment, interest of 1% per month shall apply.
The seller is entitled to suspend deliveries in case of outstanding payments.
Payment must be made in accordance with the agreed terms, without deduction or set-off.
In case of late payment, interest of 1% per month shall apply.
The seller is entitled to suspend deliveries in case of outstanding payments.
Article 7 – Retention of Title
All delivered goods remain the property of the seller until full payment has been received.
The seller reserves the right to reclaim goods in case of non-payment.
All delivered goods remain the property of the seller until full payment has been received.
The seller reserves the right to reclaim goods in case of non-payment.
Article 8 – Liability
The seller’s liability is limited to the invoice value of the goods concerned.
The seller shall not be liable for:
The seller’s liability is limited to the invoice value of the goods concerned.
The seller shall not be liable for:
indirect damages
consequential damages
loss of profit
business interruption
consequential damages
loss of profit
business interruption
The seller is not liable for damages resulting from:
improper use
incorrect installation
external influences such as water, electricity, or pressure
Any claim must be submitted in writing within seven (7) days after discovery.
Article 9 – Installation and Connections (HeadSpa and Technical Systems)
Products connected to water, drainage, or electrical systems must be installed by a qualified professional.
The seller shall not be liable for any damage resulting from:
Products connected to water, drainage, or electrical systems must be installed by a qualified professional.
The seller shall not be liable for any damage resulting from:
incorrect installation
faulty connections
leaks or water damage
incorrect pressure or temperature settings
The buyer is solely responsible for proper installation and compliance with all applicable laws and regulations.
Any damage arising from installation or connections is expressly excluded from warranty and liability.
Any damage arising from installation or connections is expressly excluded from warranty and liability.
Article 10 – Warranty
The seller provides a warranty of one (1) year from the date of delivery, unless otherwise explicitly agreed in writing and stated on the quotation and/or invoice. Any deviating warranty terms stated in the quotation or invoice shall prevail over these general terms.
The warranty applies exclusively to manufacturing defects and defective components under normal professional use.
The warranty is limited to the supply of replacement parts only. Labour, installation, and transport costs are excluded.
The warranty shall be void in case of:
The seller provides a warranty of one (1) year from the date of delivery, unless otherwise explicitly agreed in writing and stated on the quotation and/or invoice. Any deviating warranty terms stated in the quotation or invoice shall prevail over these general terms.
The warranty applies exclusively to manufacturing defects and defective components under normal professional use.
The warranty is limited to the supply of replacement parts only. Labour, installation, and transport costs are excluded.
The warranty shall be void in case of:
incorrect installation
improper use
modifications or repairs by third parties
damage caused by external factors such as water, electricity, or incorrect connections
No warranty applies to installations or connections.
The seller reserves the right to carry out a technical assessment before accepting any warranty claim.
Repair or replacement does not extend the original warranty period.
Warranty claims must be submitted in writing within seven (7) days after discovery.
The seller reserves the right to carry out a technical assessment before accepting any warranty claim.
Repair or replacement does not extend the original warranty period.
Warranty claims must be submitted in writing within seven (7) days after discovery.
Article 11 – Force Majeure
In case of force majeure, the seller is entitled to suspend or terminate the agreement without liability.
In case of force majeure, the seller is entitled to suspend or terminate the agreement without liability.
Article 12 – Limitation Period
All claims shall expire twelve (12) months after delivery.
All claims shall expire twelve (12) months after delivery.
Article 13 – Exclusion of Personal Liability
All agreements are concluded exclusively with the legal entity.
Directors, shareholders, employees, and representatives shall not be personally liable.
All agreements are concluded exclusively with the legal entity.
Directors, shareholders, employees, and representatives shall not be personally liable.
Article 14 – Applicable Law
Dutch law shall apply exclusively.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Dutch law shall apply exclusively.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Article 15 – Disputes
All disputes shall be exclusively submitted to the competent court in the Netherlands.
All disputes shall be exclusively submitted to the competent court in the Netherlands.